Kg9997 Privacy Policy — Your Data Is Protected
This page outlines how your personal information is collected, stored, and protected on the kg9997 platform. The privacy of our Bangladesh users is our highest priority.
Last Updated: January 2026
Details of Collected Information
What Information We Collect
When you create an account at kg9997, we collect your name, email address, mobile number, and date of birth. This information is essential for verifying your identity and managing your account. We may also request government-issued ID details when identity verification is required. All information provided at registration is stored securely and used only for authorized purposes.
Device & Browser Information
When you use our platform, your device type, operating system, browser name and version, and IP address are automatically collected. For mobile users, device identifiers and network information may also be included. This data helps us improve our service quality and identify security risks. Given the widespread use of mobile internet in Bangladesh, we pay particular attention to data from mobile devices.
Payment & Financial Information (BDT)
During deposits and withdrawals, we record the payment method type, transaction amount (in BDT / ৳), and the time and date of each transaction. Records of transactions made via mobile financial services such as bKash, Nagad, and Rocket are also securely stored in our system. Full card numbers and bank PINs are never stored on our servers. We adhere to international payment security standards in the handling of all financial data.
Usage Data
We collect usage data including which games you play, which sports events you bet on, and how long you spend on the platform. This data is used to personalise your experience and deliver relevant offers. We also analyse usage patterns to enforce our Responsible Gaming policy. If any unusual activity is detected, appropriate steps may be taken in the interest of security.
Purposes of Data Use
How Your Collected Data Is Used
Kg9997 uses collected data solely for specific, legitimate purposes. Firstly, your information is used to register, verify, and manage your account. Secondly, data is essential for processing all financial transactions, including deposits and withdrawals. Thirdly, data is analysed to deliver promotions, bonus offers, and a personalised experience. In every use case, we apply a data minimisation principle — collecting only what is strictly necessary.
- Account Verification & Identity Confirmation
- Payment Processing & Financial Transaction Records
- Customer Support & Complaint Resolution
- Fraud Prevention & Security Monitoring
- Platform Improvement & Bug Fixes
- Managing the Responsible Gaming Programme
- Meeting Legal & Regulatory Obligations
We never sell your personal information to advertisers or unrelated third parties. Should we introduce any new purpose for using your data, you will be notified in advance and your consent will be obtained where required.
Data Retention & Security Measures
How Your Data Is Kept Secure
Kg9997 uses industry-standard encryption to protect your personal data. All data transmissions are secured via SSL/TLS protocols, ensuring safe exchange of information between your browser and our servers. Stored data is protected with AES-256 encryption, one of the most reliable data security methods currently available. Our server infrastructure undergoes regular security audits.
For data retention, we follow a minimal retention policy. Data necessary for your account is kept for as long as your account remains active. Following account closure, certain information may be retained for a defined period to meet legal and regulatory requirements. Financial transaction records must be kept for the period stipulated under Bangladesh Bank guidelines. Once the applicable retention period expires, data is securely deleted or anonymised.
Information Sharing with Third Parties
When and With Whom Data Is Shared
Kg9997 does not sell your personal information to any third party, nor share it without authorisation. However, limited data may need to be shared with certain trusted service providers in order to operate the platform. Payment processors and identity verification providers receive only the information necessary for their specific function. All such partners are bound by strict confidentiality agreements and are required to meet our data protection standards.
Where legally required — such as pursuant to a valid order from a competent court or regulatory authority in Bangladesh — we are obligated by law to disclose the necessary information. We cooperate with law enforcement agencies in investigations involving fraud, money laundering, or other unlawful activities. In all such cases, we disclose only the minimum information required by law and, wherever possible, will endeavour to notify the user accordingly.
User Data Rights
Your Control Over Your Data
As a kg9997 user, you have several fundamental rights over your own data. You do not need to provide a specific reason to exercise these rights — simply reach out to our support team. We aim to respond to all requests within a reasonable timeframe.
Right of Access
You may request a copy of the personal data we hold about you at any time. We will provide the information within 30 days of receiving your request.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. You also have the option to update certain details directly from your account settings.
Right to Erasure
Under certain circumstances, you may request that your data be deleted. Where no legal obligation requires us to retain it, we will remove it as promptly as possible.
You also have the right to object to the processing of your data, the right to restrict processing, and the right to data portability. To exercise any of these rights, contact us directly at our support email. We treat every request seriously and act promptly where applicable.
Policy Updates & Contact
Updates & Support Information
Kg9997 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance via your registered email address or mobile number. The date of the most recent update will always appear under the "Last Updated" section at the top of this page. For minor amendments, only the page content and effective date will be updated. We recommend visiting this page regularly to stay informed of the latest policy.
Continued use of the platform following any policy change will be considered acceptance of the updated policy. However, for significant changes — such as the introduction of new purposes for data use — we will seek your explicit consent. If you do not agree with any change, you have the right to request closure of your account.
Contact Support
For any questions, complaints, or data requests related to our Privacy Policy, please reach out to our dedicated support team. You can email us at support@kg9997.ws — we typically respond within 24 to 48 hours. For faster assistance, visit our FAQ Page Find answers to common questions here. Our goal is to address every concern promptly and with respect.
Enjoy in a Safe Environment
Kg9997 is fully committed to protecting your privacy and personal data. If you have further questions, visit our FAQ page or open an account today and start enjoying a safe, secure experience.